Support

Need help with GoNetfront? Contact our team.

Contact us

Help us understand the problem

Include a short description of what happened and the email address you use with GoNetfront. If relevant, include the program or session name, an order reference, and the page where you encountered the problem.

For a technical issue, tell us your device and browser and any error message you saw. If you send a screenshot, hide personal information that is not needed to explain the issue.

Never send passwords, sign-in codes, full payment-card numbers or identity documents by email.

Sessions, cancellations and payments

For questions about a session's schedule, location, equipment requirements or cancellation, contact the program, coach or rink organizing it. If the organizer cancels your paid registration or session, a refund is due for the affected registration's remaining refundable amount. For other refund requests, contact the organizer or GoNetfront support. Discretionary refunds require approval; your rights under applicable law are unaffected.

Contact us if you have a payment problem, do not recognize a GoNetfront charge, need help with a refund, or cannot reach an organizer. Include an order reference if you have one. We can review the platform's payment records and help coordinate with the organizer where needed.